This Website (the “Website”) is owned and operated by The Bureau Buttercrane Limited (“The Bureau”). We comply with the Data Protection Acts 1998 and 2003 as well as the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 (together “Data Protection Rules”).

When used in this policy, “personal data” means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, the possession of the data controller, i.e. The Bureau.

This Privacy Statement sets out the basis, on which any personal data you provide to us, we collect from you through our Website, applications and services.

Statement of Data Protection and Privacy

Personal Data is any information about you and may include your name and address, date of birth, bank account details, and any other information you may provide.

  • We are committed to and comply with all relevant Data Protection Rules of the jurisdiction within which we operate.
  • We will ensure that your personal data can be used only by authorised personnel for legally authorised purposes.
  • We will only use personal data in our possession for its intended specific and authorised purpose.
  • Your personal data may be transferred to contracted third parties to comply with legislation.
  • Your personal data will be retained and maintained in accordance with applicable Data Protection Rules.
  • Upon written request, we will amend the personal data we hold if factually incorrect, and provide you with a copy of any personal data held by us.
  • All our employees are trained in applicable Data Protection Rules and will act with due care and diligence when handling personal data.


The information we receive and collect from prospects and customers is strictly related to our customers and the services we offer, provide and execute. The information we collect may include financial and other information. We understand that such information is sensitive and take appropriate steps to protect the confidentiality and security of all information collected by us in accordance with this Privacy Statement.

When you complete and submit a form on our Website, send us an e-mail, send us a letter, or contact us by telephone to solicit information about our services or us in general, we may store the inquiries and their contents.

Information you submit via an inquiry is collected only with your knowledge and active participation, and may be used by us to respond to your inquiries, to contact you or to inform you of our services.


Should you subscribe to receive marketing information from us, you may choose to stop doing so at any time by following the unsubscribe instructions included in any email you receive or you can contact us. If at any time, you wish to re-subscribe to our marketing lists you should also contact us.

Product Updates

We will send you information about product changes or enhancements from time to time. You may not unsubscribe from these as they may contain important information relevant to your account with us, e.g. changes to our bank details.


In accordance with the Criminal Justice (Money Laundering and Terrorist Financing) Acts 2010 and 2013, as amended, the Payment Services Directive, and other anti-money laundering laws and regulations, we may share personal information about you with third parties such as 3rd party service providers order to process your transactions, verify your identity and protect against fraud, money laundering and terrorist financing. We may also share your personal details with certain regulatory bodies, as required by law. By submitting your personal data to us, you agree to this transfer, storing and processing.

Right of Access, Rectification and Erasure

Under the Data Protection Rules, you have a right to seek access to information that we hold about you. You also have the right to ask us to correct information about you that is inaccurate, incomplete or out of date.

To obtain a copy of your personal information you should write to us at the address stated below, quoting reference “Data Access Request”, along with a payment to The Bureau Buttercrane Limited for £10. We will ordinarily provide you with a printout of the relevant personal information from our current databases, or with photocopies of records that are held only on current paper files. Your request will be dealt with as soon as possible and in any event within 40 days.

IP Address and Device Data

When you visit our Website, we collect your IP address and other information such as the domain and host from which you access the internet, the browser, browser version, and the operating system. We do so in order to administer our services and optimise our Website for you and to diagnose problems with our Website. We also use the information to assist in the fight against fraudulent or malevolent use and to ensure a better user experience. We may also employ location services to determine your approximate location.

Telephone Call Recording

You consent to the electronic recording of all telephone conversations, initiated by us or initiated by you, and the utilisation of such recordings as evidence by either you or The Bureau in any dispute or anticipated dispute between you or The Bureau, or any third party associated with the call, or in relation to any dealings between you and The Bureau.


“Cookies” are small pieces of information that are stored by your browser on your device. Like most websites, we use cookies to keep track of your activity and enhance your experience. We also use cookies to assist us in the fight against fraud or malice. If you wish to disable these cookies, the “help” section of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain areas or features of our Website.


We must comply with a number of statutory and regulatory requirements in relation to the retention of data. Therefore, your personal data will be retained for a period of no less than seven years following the closure of your account with us, or seven years from the date of the last transaction, whichever is the later.


We take our security responsibilities very seriously and employ the most appropriate physical and technical measures, including staff training and we review these measures regularly.

We take appropriate measures to ensure confidentiality of all information, both paper and electronic required for the operation of our business. We take appropriate steps to protect data stored or transmitted against accidental or unlawful destruction, accidental loss or alteration, and unauthorised or unlawful storage, processing, access or disclosure.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while The Bureau will take all reasonable steps to protect your Personal Data, the nature of the Internet is such that The Bureau cannot guarantee or warrant the security of any information you transmit to us while using The Bureau online. Any information that you do provide to The Bureau is at your own risk.


The Bureau takes all complaints seriously, and will investigate all complaints.

If you believe there has been a breach of the Data Protection Rules, or if you have any other concerns about The Bureau’s handling of your personal information, please contact our customer services team in the first instance. Our customer services staff will be pleased to help and complaints can often be resolved at this early stage. If your concerns cannot be resolved at the first point of contact, the matter should be referred to The Bureau’s Management team. At this stage, The Bureau will ask you to set out your complaint in writing providing as much detail as you can so that Management can fully investigate your complaint.

The Information Commissioner’s Office (ICO) is responsible for upholding the rights of individuals as set out in the Acts, and enforcing the obligations upon data controllers. The Commissioner is appointed by Government and is independent in the exercise of his or her functions.  Individuals who feel their rights are being infringed can complain to the Commissioner, who will investigate the matter, and take whatever steps may be necessary to resolve it. You may lodge your complaint with the Commissioner’s office directly.

Contacting The Bureau

If you have any questions or concerns about this Privacy Statement or the collection, use or handling of your personal information, you may contact via our Contact page.
You may also write to us at Unit 20 Bureau Services, Buttercrane Shopping Centre, Newry, Co.Down, BT358HJ.

Changes to this Privacy Statement

We continue to review our controls and processes to ensure that they are effective in meeting our commitments and obligations to our customers. We reserve the right to change this Privacy Statement without notice at any time and from time to time, including as needed to comply with the laws and regulations of the jurisdictions within which we operate. Your continued use of our services will constitute acceptance of those changes.

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